{"id":2011,"date":"2024-09-04T09:33:14","date_gmt":"2024-09-04T14:33:14","guid":{"rendered":"https:\/\/laplayitaislafuerte.com\/petfriendly-copy\/"},"modified":"2025-05-13T17:13:46","modified_gmt":"2025-05-13T22:13:46","slug":"confirmacion-cancelacion-y-o-modificacion-de-reservas","status":"publish","type":"page","link":"https:\/\/laplayitaislafuerte.com\/eng\/confirmacion-cancelacion-y-o-modificacion-de-reservas\/","title":{"rendered":"Confirmation, cancellation and\/or modification of reservations"},"content":{"rendered":"
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Confirmation, cancellation and\/or modification of reservations<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Payment methods<\/b><\/p>

For those who choose the option of making a bank transfer to confirm the reservation, they must make a deposit of at least 50% of the total value of said reservation to our savings account BANCOLOMBIA No. 105-000005-46. For those who choose to pay with credit cards or digital platforms through a payment link, this will have a surcharge of 5% on the total value.<\/p>

Right of Withdrawal<\/b><\/p>

In accordance with the Consumer Statute, the consumer has the right to withdrawal, since this is a transaction provided for in article 47 of Law 1480 of 2011, the maximum term to exercise the right of withdrawal will be five (5) business days counted from the confirmation of purchase.<\/p>

The right of withdrawal cannot be exercised once the service has started. To exercise the right of withdrawal, an email must be sent to\u00a0info@laplayitaislafuerte.com<\/a>; if you made your purchase through that channel or for reservations on the WEB page. The money that was paid will be refunded without deductions within a period of no more than thirty (30) calendar days, counted from the moment in which the right is exercised in the name of the reservation holder or by reversal to the credit card used for the purchase.<\/p>

Cancellation or modification<\/b><\/p>

According to article 65 of law 300 of 1996 on non-show when the user of tourist services fails to comply by not showing up or not wanting to use the agreed services, the provider may demand in its favor to retain the deposit or advance payment previously received from the user; on all reservations in case of non-compliance by the tourist or client, the advance payment previously received by the user is retained; therefore, there is no refund of money after deposit until 5 days after having made the reservation based on Article 47 of Law 1480 of the Consumer Statute. However, the user can make changes to the reservation with two weeks' notice, and the payments remaining as extras can be redeemed in the services provided by LA PLAYITA DE LA ISLA SAS, which include bar, restaurant, activities, transportation service or on the lodging itself. In case a change is made within 1 week prior to arrival, in violation of the modification policies, an additional cost of $100,000 will be incurred for the first change, and if a second change is needed later, it will cost an extra $150,000. We do not have the option of a third change for the travel dates, and in that case the value of the deposit would be lost. The balance in favor will be available for redemption for 1 year from the date of the first reservation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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THEY SAY ABOUT US<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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TESTIMONIALS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tMy experience at La Playita was amazing. This hotel is a real treasure. The staff is friendly, attentive and always willing to help. The room was comfortable and clean. The food at the hotel restaurant was delicious with options for all tastes. The service was exceptional and always with a smile.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t-Alejandra Duran<\/span>This hotel is a real treasure<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tThe quality of service is outstanding, the entire hotel staff (which is plentiful) works to ensure the comfort of the guest. The food is tasty and fresh, there is internet and electricity all the time, which is difficult for a remote island. There are many activities on offer, good vibes and it is suitable for families, friends and couples!\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t-Gabriela Cohen<\/span>La Playita is good vibes and tasty food<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tIt is an excellent place to rest and unwind, the service is very good and there are several activities to do. It is the second time I come and I recommend it 100% \t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t-Sebastian Caro<\/span>Rest and disconnection<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tI really loved the experience!! What a beautiful place, perfect to enjoy a little bit of everything: from hiking, snorkeling, diving, very comfortable spaces. The cabins are spectacular, everything is very clean and the food is delicious!!! I will definitely be back.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t-Valentina Arbelaez<\/span>I will return 100% guaranteed<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tThe adventure is complete, a beautiful hotel, a paradise island full of history and spirituality, the service from the staff leaves its mark, the Bartender, the planting of mangroves a unique experience. Hans the manager is an incredible human being full of kindness, the champeta dancers are unmatched and the food is excellent, or rather everything is 100% from start to finish.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t-Norma Gomez<\/span>An incredible experience<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tExcellent experience that they made us live, I would recommend this hotel a thousand times. They make you feel at home. The service is unmatched! Excellent service from Ana Maria, her willingness and kindness to respond to our requests were great! The food 100% recommended\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t-Juan Felipe Forero<\/span>I would recommend this hotel a thousand times.<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tExcellent place to enjoy vacations, very good atmosphere to have some cocktails in front of the sea, or a good meal. The nights are very joyful, pleasant atmosphere, conducive to starting the party.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t-Carlos Mendoza<\/span>The nights are full of joy<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\tThe service is excellent, the entire staff is very attentive, and you can tell they're all trained the same way. The food is VERY good, everything is delicious, and the dishes are beautifully presented. The rooms, bathrooms, and common areas are very clean. Highly recommended!\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t-Fabian Gomez<\/span>Totally recommended!<\/span><\/cite>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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4,5\/5<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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8,8\/10<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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4,5\/5<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Medios de pago Para aquellos que escogen la opci\u00f3n de realizar una transferencia bancaria para confirmar la reserva, deber\u00e1n realizar una consignaci\u00f3n de al menos el 50% del valor total de dicha reserva a nuestra cuenta de ahorros BANCOLOMBIA No. 105-000005-46. Para aquellos que escogen pagar con tarjetas de cr\u00e9dito o plataformas digitales a trav\u00e9s […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2011","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nConfirmaci\u00f3n, cancelaci\u00f3n y\/o modificaci\u00f3n de reservas - La Playita<\/title>\n<meta name=\"description\" content=\"Consulta nuestra pol\u00edtica de confirmaci\u00f3n, cancelaci\u00f3n y modificaci\u00f3n de reservas en La Playita, Isla Fuerte. 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