Frequently Asked Questions
Frequently Asked Questions
How to get here, cost of our transports, special requests? Here are the answers to the most common questions from our travelers.
What are the check-in and check-out times?
Check-in is at 3:00 pm and check-out is until 11:00 am. However, you can arrive early and enjoy our facilities without any problems. Late check-out has a surcharge of $50,000.
Can you help me with decorations for a birthday?
¡Claro! Podemos ayudarte con el tema de la decoración y planeación de tu cumpleaños. Nuestros escenarios son muy naturales, contamos con decoraciones hechas a partir de recursos isleños, y tenemos un plan que incluye brownie con helado. Tenemos diferentes ofertas y puedes pagarlo en el momento del check in. Te recomendamos reservar y consultar más información sobre las decoraciones con una de nuestras asesoras por medio de WhatsApp (+57 324 411 9535)
Do you have internet?
Yes, of course! It is important for us that you know that we do offer Wi-Fi service, but since we are on an island, we depend a little on the conditions here. For example, if there are storms we can lose the signal, or if the power goes out or we switch from one power source to another, our connection can also be interrupted. However, we do have electricity 24 hours a day, as well as Internet.
Are they Pet Friendly?
Yes! We are pet friendly, you can visit us with your pet if you stay in a private room, but keep in mind that there may be some free-roaming animals in the hotel, such as chickens, hens, cats and other dogs. And outside there may be even more animals such as donkeys and pigs. For this reason, it is very important that your dog is under your supervision and control during your entire stay.
We also recommend that you keep your internal and external deworming control plan up to date before visiting us.
If I can't travel, will I get my deposit back?
No! This is against our cancellation policy. In case you need to postpone your trip (change the date you would visit us), please note that you can only do so up to a maximum of one week in advance of your reservation date, as if you do so less than this week, you will lose the 50% deposit. At La Playita we do not refund deposits, but you can save it for consumption on a future occasion (provided that you notify us of the change at least one week before your original reservation) or to pay towards the reservation on the new date.
What are your services?
We are a hotel in Fuerte Island. We have private rooms with private bathrooms, private rooms with shared bathrooms, shared rooms with shared bathrooms and private family cabins with private bathrooms, as well as a restaurant, bar, aquatic and ecological activities center and diving center. We also offer private land transportation and sea transportation services.
What is a shared room?
Shared rooms are mixed dormitories where you share your reservation with other travellers. They are ideal for people travelling on a budget, or who want to meet new people during their stay. In shared rooms, you have a bunk bed at your disposal and the dorm can accommodate 6 or 16 people. There are also shared bathrooms for all people in the room. Children under 18 cannot stay in shared dormitories; only in private rooms.
Where are you located, how can I get there?
Our hotel is located on Isla Fuerte, near the Gulf of Morrosquillo. In front of the coast of San Bernardo del Viento and Moñitos. You can take a flight to Montería, and from there transfer by land transport to Paso Nuevo (boat port). The trip takes approximately two hours and can be by bus or by our private transport (the private car with us from the Airport to Paso Nuevo costs $250,000 per trip, you can divide it between the number of people coming, the car has a maximum capacity of 4 people). In Paso Nuevo our boats leave for the island with a trip of approximately half an hour, they cost $38,000 per person, per trip. You can also come by private car to Paso Nuevo, there are parking lots available in the town. The other option would be interdepartmental buses to Montería or Lorica (we recommend Lorica, since it is only 1 hour from Paso Nuevo, and it may be easier for you to get there)
What is Ground Transportation like?
Nosotros ofrecemos un transporte privado que te recoge en el aeropuerto de Montería y te deja en Paso Nuevo (puerto de lanchas) con nuestros lancheros. Ese servicio tiene un valor de $260.000 el carro por trayecto, en el que pueden ir máximo 4 personas. También puede ser desde Lorica hasta Paso Nuevo, y tiene un valor de $120.000 el carro por trayecto.
When I arrive at Paso Nuevo, how do I know which boat to board?
Una vez que llegues a Paso Nuevo, nuestro puerto de lanchas para embarcar hacia la Isla pregunta por Poncho! Él es nuestro encargado de puerto y quien te dará la información sobre la lancha que debes abordar.
However, we recommend that before traveling, you have direct communication with our transportation advisor to manage your arrival +57 301 566 6679
What are the boat schedules?
It is ideal to arrive as early as possible so you can enjoy the island. Boats leave approximately every hour from Paso Nuevo to Isla Fuerte until 3:00 PM.
If I arrive after 3:00 pm at Paso Nuevo, can I still board a boat?
Yes! You can take a boat, but you will most likely have to pay for an express boat at the port.
Can I cancel with a credit card?
Sure! We accept debit and credit card payments. These have a surcharge of 5%. We also accept Bancolombia transfers and cash payments.
How do I book diving?
You can call +57 302 242 9847 and our diving center managers will advise and support you with whatever you need.
How far in advance should I book?
We do not have a fixed date in advance, but we do recommend securing your reservation in advance, due to our high flow of messages and reservations.
Do you have volunteer programs?
Yes, and the only way we have enabled for you to apply is through WorldPackers
How much does the boat cost and how long does it take?
La lancha tiene un valor de $42.000 por persona por trayecto, y dura aproximadamente 30 minutos. Puede variar según las condiciones del mar.
Can I bring liquor or snacks?
Can I book a package for high season?
No, we do not sell packages during high season, but you can contact our advisors to request information about the different accommodations.
What is the dinner menu that is included in the Romantic Getaway package?
The romantic dinner you can enjoy in the package includes starters, main course, dessert, decoration and wine; this is the detailed menu from which you can choose:
ENTRANCE x2
Island ceviche, shrimp cocktail, breaded prawns or octopus ceviche
MAIN DISH x2
Lobster, garlic prawns, prawn risotto, pepper steak, sirloin pasta or chef's filet
DESSERT x2
Brownie with ice cream, lemon pie or passion fruit panna cotta
WINE BOTTLE
Rosé, white or red
DECORATION
Tablecloth, flowers and candles
Do they have a swimming pool?
We do not currently have a pool area. We have good access to the sea and have sun loungers on our two Fizzy decks.
Are children allowed?
At La Playita you can stay with children, however, it is important to keep in mind that there is a bar and party atmosphere relatively close to the rooms, especially on weekends, which is open until the early hours of the morning and can interrupt children's sleep. I also tell you that children under 4 years old do not have to pay for their stay since they can sleep with their parents, but their breakfast would not be included either. Children cannot stay in shared rooms, only private ones!
Do they have a beach?
On Fuerte Island, we experience the effects of coastal erosion, caused by waves, currents, high tides and wind-driven waters, thanks to global climate change. These factors, totally inherent and exogenous to La Playita, affect the beach immediately near our area seasonally, so we DO have access to the sea (via stairs or our dock), but not a sandy beach all year round.
In addition, we have Punta Arena Beach just 4 minutes away on foot, or you can also visit Playa San Diego, which is about 20 minutes away.